If you’re evaluating Arctera (formerly Veritas) Enterprise Vault for communications compliance, this page compares it with Comma across channel coverage, capture, supervision, and pricing.
At a Glance
Enterprise Vault is a long-established archive built around email. Arctera now offers Enterprise Vault across cloud, on-premises, and hybrid deployments, with mobile messaging captured through partners such as LeapXpert.
Comma is built for regulated communications across 40+ channels, including Signal, WhatsApp, and iMessage, and captures those channels directly. All channels are included in one per-user price, with capture, archiving, policy monitoring, and case management in the same platform.
Side-by-Side Comparison
| Feature | Comma Compliance | Arctera (formerly Veritas) |
|---|---|---|
| Platform | Capture, archiving, policy monitoring, case management, and e-discovery in one platform | Archiving, capture, surveillance, and e-discovery, sold as suites; cloud, on-premises, or hybrid |
| Mobile messaging capture | Captured directly by Comma | Through partners, including LeapXpert and Sausalito Labs |
| WORM storage | Yes | Opt-in when ordering, with a fixed 7- or 10-year retention period |
| iMessage capture | Yes: captured at the point of delivery | Through partners (LeapXpert, Sausalito Labs) |
| WhatsApp capture | Yes: business and personal accounts, captured at the point of delivery | Through partners (LeapXpert, Sausalito Labs) |
| Signal capture | Yes | Through partners (LeapXpert, Sausalito Labs) |
| Channels supported | 40+ channels, including iMessage, WhatsApp, Signal, SMS, Voice, Teams, Slack, Zoom, and Bloomberg Chat | 130+ content sources, with mobile messaging channels through partners |
| Transparency | Capture code for WhatsApp, Signal, and Android text messaging is publicly available on GitHub | Capture code and pricing not publicly available |
| Policy monitoring | Built in; matching messages are flagged for a reviewer | Arctera Surveillance: supervision policies, lexicons, and AI-assisted review |
| Case management | Workflows designed for regulatory examination prep | Arctera eDiscovery: legal hold, cases, and redaction |
| Pricing model | Transparent pricing, enterprise pricing available. All channels included. No per-connector fees, no storage overages, no export fees. | Not published; quote required. Storage pooled at 15 GB per user, with per-GB fees for import and export |
Arctera details are based on Arctera’s publicly available documentation as of September 2026 and may not capture all capabilities. Information is reviewed periodically.
When Arctera may be a fit
- The firm already runs Enterprise Vault and wants to keep years of archived email in the same system.
- The firm needs the archive deployed on its own servers. Arctera sells an on-premises version, Enterprise Vault Complete.
- The firm trades bonds or FX on platforms such as Yieldbroker or LSEG FX Advanced Dealing and wants that chat archived by the same vendor. Arctera lists connectors for both.
Mobile messaging through partners
Arctera’s connector list marks WhatsApp, iMessage, Signal, WeChat, and Telegram as partner connectors, available through LeapXpert and Sausalito Labs. Arctera’s own security white paper says it does not build mobile apps for services like Signal or WhatsApp.
For firms using these channels, capture involves a separate mobile communications provider before the messages reach the archive. That can mean an additional vendor relationship, onboarding process, and support path. As of August 2026, Arctera still lists TeleMessage for several of these channels, although TeleMessage services have been suspended since May 2025.
Comma captures WhatsApp, iMessage, and Signal itself, in the same platform that archives and reviews them.
Pricing
Arctera does not publish pricing. Its service description includes 15 GB of pooled storage per user and lists additional charges for storage, data import, and export.
Comma includes every channel in one per-user price, with no storage overages or export fees.
See how capture works
Comma publishes capture code for WhatsApp, Signal, and Android text messaging on GitHub. Compliance teams can inspect the code and see how supported channels are captured before making a purchasing decision.
Due Diligence
Questions to Ask Any Compliance Vendor
- 01
Where is each message captured? At the point of delivery, or after a backup or synchronization process?
- 02
Which channels do you capture yourself, and which run through a partner?
- 03
If a partner captures a channel, whose contract and support covers it?
- 04
How can we verify how capture works? Ask for architecture documentation, source code, or independent validation.
- 05
Are all channels included in the base price? Ask about connector, storage, export, and egress fees.
- 06
How does your workflow handle regulatory reviews and examinations?
See how Comma compares to Arctera.
A 20-minute walkthrough: real capture, real-time flagging, transparent pricing.
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